Get in Touch

Text message only: 07719 105 534

Our office hours are Monday-Friday 9am to 5pm, except bank holidays. Some staff work remotely, so please attend the office by appointment only.
If no one is available to take your call, please leave a message and we will get back to you as soon as possible.
Please note: We are not a medical, clinical or emergency service. Please see our crisis and urgent support advice page for information about other local services.

How To Find Us

Our office address is:

Inclusion Barnet
Independent Living Centre
c/o Barnet and Southgate College
7 Bristol Avenue
Colindale
London NW9 4BR

Map link

Visits to our office are by appointment only. Many of our staff continue to work remotely following the pandemic and the office is not always staffed during our open hours.

You can find us on the first floor. If you’re visiting, please make sure you let the college reception know when you arrive before heading up to see us.

Accessibility information

Access from the front entrance

The front entrance has flat access and wide automatic door.

There is a second internal automatic door immediately ahead.

Report to the reception desk, immediately to your right and sign in. The reception desk is set at a low level and there is a hearing loop in place.

After signing in

Return to where you entered and take the doors immediately opposite the entrance. The door is a manual push door. Please let the reception know if assistance is required or ask them to let us know that you have arrived, and we will come down to meet you.

Immediately to your right is the lift. Take the lift to the first floor.

Alternatively, there are stairs with handrails on both sides, to the left of the lift. Eight steps, followed by a landing, then seven steps with another landing and a final seven steps.

On exiting the lift or stairs

Our office door is to your right, about four footsteps away. It is a security door with manual pull opening, so you will need to use the intercom to gain access. A member of staff will come and welcome you.

Travelling by car

If you have a Blue Badge, we can arrange for you to use the single staff space in our rear car park if you let us know at the time of booking your appointment. Otherwise, please see the Car Parking advice tab for more information.

Access to our rear car park is via Cherry Close at the side of the college building.

Use the intercom at the gate to gain access. Let them know you have booked the space with Inclusion Barnet.  Please note that the intercom is positioning is set back from the kerb so you will need to get out of your vehicle to press the intercom. Please let us know in advance if this is inaccessible for you and we will coordinate someone to welcome you on arrival.

Building access from the car park

From our parking spot there is flat access to the rear door.

Approximately 20 footsteps away there is a dropped kerb. Rear automatic doors are to the left. Use the intercom to advise the reception of your arrival and gain access via the automatic doors.

Note: The receptionist may ask you to report to the front reception to sign in. But just go directly to our office and we will pop down and sign in on your behalf.

Once you are inside

The lift is ahead of you, to your left, about eight footsteps away. Take the lift to the first floor.

On exiting the lift: Our office is directly ahead of you. Press the security intercom and a member of staff will let you in.

Disabled toilet & changing place

There are four toilets, all wheelchair accessible on the first floor, where our office is situated and one changing place. Three of the toilets have the red emergency cord. There is a fourth room with toilet and hoist. However, there are currently no trained Inclusion Barnet staff on site to assist with using this, due to most of our staff working remotely due to Coronavirus risk.  All the toilet areas are clean and well maintained.

On the ground floor, next to the reception area, there is one wheelchair accessible toilet with the red emergency cord.

Hearing loop

The the front reception has a hearing loop in place. If a BSL interpreter is required for your meeting with us, please let the staff member know at the time of booking.

Safety

A hearing fire alert system is installed in the building. The code is at reception, or please ask the member of staff you are visiting for details.

Anything else we can help with?

Whatever your access requirements, please let the member of staff know when you arrange your meeting with them. We will do everything possible to ensure our service is fully accessible to you.

By Bus

If you’re coming by bus, the 186, 204 and 303 stop right outside our office. Just get off at Cherry Close bus stop.

By Underground

The nearest underground station (0.3 miles) is Colindale which is on the Northern Line (Edgware Branch). When you leave the station turn left, walk towards and over the roundabout and continue walking straight.When you see the Sainsbury’s Local, turn left into Bristol Avenue and Barnet and Southgate College building will be right in front of you. Or you can get the 186 or 204 bus from right outside the station, and get off at Cherry Close.

By National Rail

The nearest National Rail station to us is Mill Hill Broadway which is served by Thameslink. Once at the station, you can take the buses 186 (towards Brent Cross) or 303 (towards Colindale Superstore) and get off at Cherry Close bus stop.

Car Parking

We have two disabled car parking spaces in our car park. If the spaces are full, please contact us and we will assist you.

You can also park at the RAF Museum (link) car park, which is a 0.4 mile walk to the office (please note, car parking charges do apply).

If you’re using Sat Nav to get to us, it’s best to type in: “7 Bristol Avenue, NW9.”

Comments, Compliments and Complaints

Your feedback is important to us.

At Inclusion Barnet we welcome all feedback, good, bad and everything in between. We love hearing that we’ve done a good job, and we think it’s equally important to know when we’ve not done so well. We will use this feedback to learn from our mistakes and do all we can to get it right the next time.

If you’d like to complain about a service, first of all please contact the manager of the service or project you’d like to complain about. You can do this by using the contact form opposite, asking for it to be passed to the relevant manager, or calling us on 020 3475 1314 and requesting to speak to the relevant manager.

If you don’t feel able to speak to the project or service manager, or you feel that they haven’t resolved your issue, you can contact our CEO, Caroline Collier, through the same channels as above.

If you’d like to understand in more detail how we handle complaints at Inclusion Barnet, please check out our Complaints Policy. If you have any questions at all please don’t hesitate to get in touch.