Touchpoint supports people experiencing any form of disability in Barnet to access the services and resources they need.

Touchpoint During the Coronavirus Crisis

Our Touchpoint Service is still up and running!

During the coronavirus crisis, however, we are operating a bit differently in order to follow government guidelines and do our best to protect our customers and staff.

What has changed?

We’re currently only providing face-to-face appointments in an emergency and our face-to-face groups with staff and volunteers have been suspended. However, we’ve found that we can still effectively provide our service via phone, video-call, live chat and email for the time being.

What support is Touchpoint providing during this time?

Our Touchpoint Service is currently providing the following types of support:

Information and Signposting

With so much changing from one day to the next, it can be more confusing than ever trying to find the right support. That’s why our Touchpoint Team members are doing all they can to keep track of who is offering what support during the coronavirus crisis. If you need help to find support for anything from accessing food and medication, to tackling money issues or isolation, please contact the Touchpoint team using the details below and we will do our best to help. You don’t need a referral to access our ‘Information and Signposting’ service. However, our team will ask you a few questions about yourself and your current situation in order for us to provide the most appropriate information for you.

1-2-1 Support to Access Services

Although we can’t meet face-to-face, we are still offering our core Touchpoint Service: 1-2-1 support to help people access the services and resources they need. You can find out more about who our service is for and exactly what we do by clicking on the ‘About Touchpoint’ tab on the left hand side of the screen. If you think this service might be right for you or someone you work with, please fill in our online referral form by clicking on the button below. Or, if you would like some help with filling in the form please contact us at or by calling 0203 475 1306 and we’ll then organise a time for us to complete this form together.

Once you’ve submitted your completed referral form we will be in contact with you to discuss how Touchpoint may be able to support you or the person you’ve referred, and to arrange an assessment by telephone or video call.

Complete Online Referral

One-off or Regular Emotional Support

Whether you are shielding, self-isolating, or just feeling lonely at this isolating time, talking to someone outside of your household can make a big difference. That’s why we are currently offering one-off or regular check-ins with our trained Volunteer Mentors. If you would like to book a half-hour slot, or just find out more, please get in touch with us using the contact details below.

How do I contact the Touchpoint team?

The Touchpoint Team are available from 9am to 5pm, Monday to Friday (except for public holidays), and you can contact us via:

Please also note that, as we can’t ask people to sign consent forms at this time, by contacting us you will be automatically giving us your consent to store relevant information about you. See below for more information on this.


As above, please note that, by contacting our services, you are confirming that you understand and consent to the following: that as part of their responsibilities in relation to Data Protection and confidentiality, Inclusion Barnet will:

  • Only keep information for purposes related to my support or care.
  • Make sure that my records are accurate and up to date.
  • Makes sure that my records are kept no longer than necessary.
  • Make sure that my records and personal information are secure at all times.
  • Make sure that they do not share my data with any other people with my express permission or unless they are legally obligated to.

The only exceptions to this will be where Inclusion Barnet has serious concerns about personal safety or are legally required to: For Example

  • If there is an immediate risk to your own or someone else’s life or personal safety.
  • If a serious crime has been committed.

If you do not wish to give consent to the above. Please notify us immediately but please be aware we will not be able to provide services without this.

About Touchpoint

When you are living with any form of disability, it can be very hard to access to the services and resources you need to help you live the life you want to live.

This is where Touchpoint comes in.


Who we work with:

Touchpoint could be the right service for you if:

  • You feel yourself to be disabled because of a physical impairment, mental health issues, deafness, learning disabilities, and/or long-term conditions, and
  • You live or work in the borough of Barnet, and
  • You are finding it hard to access the support or resources you need to live the life you want to live.

If you are already accessing on-going support from Adult Social Care (for example you live in supported housing) or have an NHS Care Coordinator, this won’t be the right service for you.

If you’re not sure what type of support you’re receiving, please feel free to get in touch and we’ll be very happy to discuss this with you.

What we do:

Our aim is to work with you to:

  1. understand the goals you’d like to achieve
  2. identify the local services and/or community resources that could help you achieve those goals
  3. overcome the barriers you’re facing to accessing those services and resources so you feel able to confidently access them independently.

When we talk about barriers, we simply mean anything that is getting in the way of you accessing what you want to access. Barriers are often different for different people and can include anything from a lack of wheelchair access or appropriate materials, to challenges with communication or confidence.

At Touchpoint, all our staff have their own experience of living with disability, so they are experts in understanding the barriers you might be facing, and at thinking of creative ways to work with you to overcome them.

If this sounds like the right service for you or someone you know, please complete our referral form by clicking on the button below.

If you have any questions at all about the service, or have any issues completing the referral form, please do call us on 0203 475 1306 or e-mail us at

Complete Online Referral

Touchpoint Leaflet

You can download a printable copy of our Touchpoint leaflet here.

If you’d like our leaflet to be available at a particular location, please get in touch at and we’ll be happy to send a pack of printed leaflets to that location.

Download Touchpoint Leaflet

Emergency Support

Help in a crisis

Touchpoint is not an emergency service.

If you feel that there is an immediate risk to yours, or someone else’s safety then please contact 999 or visit your local Accident and Emergency.

Getting help

If there isn’t immediate risk but you feel you need urgent support please consider contacting one of the following organisations.

If you feel you are in experiencing feelings of despair and would like someone to talk to, contact the Samaritans on 116 123 (this is a free number from any phone).

Out of hours mental health support:

Barndoc is an out of hours service for Barnet residents with urgent health needs who need to see a GP before their practice is next open. It can be accessed by calling 111. The service is open as follows:

  • 3pm to 8am on weekdays
  • Friday, 6.30pm to Monday, 8am
  • Public holidays

People transferred to Barndoc can expect a telephone call back from a GP or nurse within the hour. They will provide the following services as appropriate:

Self-care advice

  • Face-to-face consultation with a GP or nurse at the most convenient location (Edgware Community Hospital, Finchley Memorial Hospital, Chase Farm Hospital or The Laurels Healthy Living Centre)
  • Home visit

You may still call your GP Out of Hours telephone number if you are unable to speak with anyone immediately – or alternatively, if you feel your needs constitute an emergency (significant and immediate risk to life), attend your nearest Accident & Emergency Department.

Information on the 111 service can be obtained by clicking here

Touchpoint is funded by the National Lottery Community Fund and we are very grateful for their support.

Our Services and Projects

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    Touchpoint provides residents of Barnet with a place to go to get advice and support when things get difficult.

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    Benefits Advice Service

    Supporting disabled people in Barnet with information and help with applications.

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    Trust Wide Enablement Partnership

    We are proud to be working with Barnet, Enfield and Haringey Mental Health Trust to help them deliver peer support and coproduction.

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    User Voice

    Our User Voice project aims to amplify the voices of disabled people in Barnet to ensure they are heard by decision makers and those in power.

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    Barnet Voice for Mental Health

    Our team of talented volunteers provide peer support for people who are struggling with their mental health.

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    Inclusion Barnet runs two popular local libraries, East Barnet and South Friern, in partnership with Barnet Council.

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    We believe that research is important and that there is a lack of research that deals with the realities of being a disabled person.

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    Training and Consultancy by Inclusion Unlimited

    We provide high quality training and consultancy for organisations which want lived experience to inform their practice and projects.

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    Community Organisation Support

    Working to support the vital role of voluntary sector organisations in the borough of Barnet.

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    Healthwatch Barnet

    Helping local people get the best out of local services.