Could you benefit some support to improve your quality of life? If so, Touchpoint could be for you.

Touchpoint provides disabled residents of Barnet who are living with long-term health condition, physical disability, mental health issue or learning disability with support. Read below for more information.


About Touchpoint

Touchpoint is a “listening and linking” service that can:

  • support you to maintain a good level of overall wellbeing and avoid crisis;
  • link you into the right services at the right time;
  • help you to overcome barriers in accessing services;
  • support you to identify goals and work towards them;
  • help you to plan for the future and reduce the frequency of crisis;
  • pair you with a volunteer befriender if you’d like a little extra social and practical support to overcome challenges;
  • support you to build your networks and become even more confident and connected.

If this sounds like the right service for you, please call us on 0203 475 1306 or 020 437 1309 or e-mail

Touchpoint Service Flow

Touchpoint will initially be working with people who self-refer themselves to us, using the form on this site. The second phase will include referrals via agencies and other groups and we will announce this nearer the time (we’re aiming for mid-November).

Self-Referral Form

We will use this form to help us decide how Touchpoint can best support you. Please fill it in and send it back to us at – we will reply within five working days.

If you would like some help with filling in the form please contact us at or by calling 0203 475 1306 or 020 437 1309. We’re very happy to try and find a time to complete this form together.

Download self-referral form


Have you ever thought about volunteering?

Would you like to volunteer with the Touchpoint Befriending Service?

Touchpoint is a brand new service at Inclusion Barnet. Our aim is to help people who experience physical disability, mental health issues and/or long-term conditions in Barnet who are struggling to get the right support. Our aim is to help people to access the right support, at the right time, in a way that meets their own needs.

The Volunteers Role

Volunteering for the Touchpoint Service is a great way to gain personal satisfaction and invaluable experience for people looking to further their skills, career or improve their lives. More importantly, to be part of providing an incredible service at the heart of our community.

Purpose of the role
The befriender’s role is to meet with the person once a week to offer support, company and encouragement to enable the person to become more empowered and confident, and in turn improve health and wellbeing.

Time commitment
Volunteer support is required Monday to Friday for a minimum of two hours a week.

Meet in the community or mutually acceptable venue.

Person specification Good communication skills
Reliable and trustworthy
Able to commit to at least two hours a week.
Able to maintaining professional boundaries, excellent interpersonal and communication skills and have the ability to be supportive in a mentoring and non-judgemental way.

Duties & activities
The volunteer will work with the Touchpoint client to work on their personal goals and work together to achieve them.  The overall aim being to improve their health and wellbeing.

Training required
Induction and local training to be discussed at initial informal interview.

Two references will be required.  The volunteer role is subject to a Disclosure and Barring Service check (DBS) for which there will be no cost to the volunteer for checks undertaken.

Reporting to
Touchpoint Volunteer Coordinator

Please contact the Touchpoint Volunteer Coordinator, for an informal chat on 020 3475 1307 or contact us

“Volunteering can lead to a happier and healthier life”

Emergency Contact Support

Help in a crisis

Touchpoint is not an emergency service.

If you feel that there is an immediate risk to yours, or someone else’s safety then please contact 999 or visit your local Accident and Emergency.

Getting help

If there isn’t immediate risk but you feel you need urgent support please consider contacting one of the following organisations.

If you feel you are in experiencing feelings of despair and would like someone to talk to, contact the Samaritans on 116 123 (this is a free number from any phone).

Out of hours mental health support:

Barndoc is an out of hours service for Barnet residents with urgent health needs who need to see a GP before their practice is next open. It can be accessed by calling 111. The service is open as follows:

  • 3pm to 8am on weekdays
  • Friday, 6.30pm to Monday, 8am
  • Public holidays

People transferred to Barndoc can expect a telephone call back from a GP or nurse within the hour. They will provide the following services as appropriate:

Self-care advice

  • Face-to-face consultation with a GP or nurse at the most convenient location (Edgware Community Hospital, Finchley Memorial Hospital, Chase Farm Hospital or The Laurels Healthy Living Centre)
  • Home visit

You may still call your GP Out of Hours telephone number if you are unable to speak with anyone immediately – or alternatively, if you feel your needs constitute an emergency (significant and immediate risk to life), attend your nearest Accident & Emergency Department.

Information on the 111 service can be obtained by clicking here

Touchpoint is funded by the Big Lottery and we are very grateful for their support.

Our Services and Projects

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    Touchpoint provides residents of Barnet with a place to go to get advice and support when things get difficult.

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    Trust Wide Enablement Partnership

    We are proud to be working with Barnet, Enfield and Haringey Mental Health Trust to help them deliver peer support and coproduction.

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    People’s Choice

    People’s Choice is self-advocacy team run by paid staff who all have Learning Disabilities.

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    Barnet Voice for Mental Health

    Our team of talented volunteers provide peer support for people who are struggling with their mental health.

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    Inclusion Barnet runs two popular local libraries, East Barnet and South Friern, in partnership with Barnet Council.

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    We believe that research is important and that there is a lack of research that deals with the realities of being a disabled person.

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    Barnet Giving

    Barnet Giving aims to make local giving and volunteering easy, and to support Barnet’s small community groups and charities in raising the funds they need.

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    Training and Consultancy

    We provide training packages for organisations who want to deliver effective peer support.

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    Community Organisation Support

    Inclusion Barnet are excited to have been awarded lot 1 of the Community Development Partner contract from Barnet Council.