Touchpoint During the Coronavirus Crisis
Our Touchpoint Service is still up and running!
During the coronavirus crisis, however, we are operating a bit differently in order to follow government guidelines and do our best to protect our customers and staff.
What has changed?
We’re currently only providing face-to-face appointments in an emergency and our face-to-face groups with staff and volunteers have been suspended. However, we’ve found that we can still effectively provide our service via phone, video-call, live chat and email for the time being.
What support is Touchpoint providing during this time?
Our Touchpoint Service is currently providing the following types of support:
Information and Signposting
With so much changing from one day to the next, it can be more confusing than ever trying to find the right support. That’s why our Touchpoint Team members are doing all they can to keep track of who is offering what support during the coronavirus crisis. If you need help to find support for anything from accessing food and medication, to tackling money issues or isolation, please contact the Touchpoint team using the details below and we will do our best to help. You don’t need a referral to access our ‘Information and Signposting’ service. However, our team will ask you a few questions about yourself and your current situation in order for us to provide the most appropriate information for you.
1-2-1 Support to Access Services
Although we can’t meet face-to-face, we are still offering our core Touchpoint Service: 1-2-1 support to help people access the services and resources they need. You can find out more about who our service is for and exactly what we do by clicking on the ‘About Touchpoint’ tab on the left hand side of the screen. If you think this service might be right for you or someone you work with, please fill in our online referral form by clicking on the button below. Or, if you would like some help with filling in the form please contact us at touchpoint@inclusionbarnet.org.uk or by calling 0203 475 1306 and we’ll then organise a time for us to complete this form together.
Once you’ve submitted your completed referral form we will be in contact with you to discuss how Touchpoint may be able to support you or the person you’ve referred, and to arrange an assessment by telephone or video call.
Complete Online ReferralOne-off or Regular Emotional Support
Whether you are shielding, self-isolating, or just feeling lonely at this isolating time, talking to someone outside of your household can make a big difference. That’s why we are currently offering one-off or regular check-ins with our trained Volunteer Mentors. If you would like to book a half-hour slot, or just find out more, please get in touch with us using the contact details below.
How do I contact the Touchpoint team?
The Touchpoint Team are available from 9am to 5pm, Monday to Friday (except for public holidays), and you can contact us via:
- Telephone: 020 3475 1306
- Email: touchpoint@inclusionbarnet.org.uk
Please also note that, as we can’t ask people to sign consent forms at this time, by contacting us you will be automatically giving us your consent to store relevant information about you. See below for more information on this.
IMPORTANT: PRIVACY INFORMATION AND CONSENT
As above, please note that, by contacting our services, you are confirming that you understand and consent to the following: that as part of their responsibilities in relation to Data Protection and confidentiality, Inclusion Barnet will:
- Only keep information for purposes related to my support or care.
- Make sure that my records are accurate and up to date.
- Makes sure that my records are kept no longer than necessary.
- Make sure that my records and personal information are secure at all times.
- Make sure that they do not share my data with any other people with my express permission or unless they are legally obligated to.
The only exceptions to this will be where Inclusion Barnet has serious concerns about personal safety or are legally required to: For Example
- If there is an immediate risk to your own or someone else’s life or personal safety.
- If a serious crime has been committed.
If you do not wish to give consent to the above. Please notify us immediately but please be aware we will not be able to provide services without this.
