Propel advice project
Our Propel advice project is a partnership between Inclusion Barnet and Inclusion London, alongside four other Deaf and Disabled People’s Organisations (DDPOs), to deliver peer led advice work. Between us we employ five trainee caseworkers and five caseworker supervisors across London. Our advice workers all have lived experience of disability. Alongside this we provide training (in partnership with Advice UK) and support for all our advisers through a peer forum.
We also contribute to several important steering groups through the Advice Work Development Fund and the London Advice Strategy together with organisations such as Advice UK, London Legal Support Trust, Advice Services Alliance and Citizens Advice. Here we aim to collectively improve accessibility for Disabled people who want to work in advice.
Our impact
At Inclusion Barnet, the Propel project funds and supports our Touchpoint Benefits Advice Service. More information about our Touchpoint service, including how to make a referral can be found on our website Touchpoint pages.
Our work helping to inform research on pay and conditions has contributed to the Mayfield Report. Read the Pay and Conditions report.
We recently spoke about our work at the Helping Hands conference in June 2025
What our beneficiaries say
Peer workers on this project have told us that they never would have applied for a job in the advice workforce without it being open to trainees with no previous experience, and without the roles being in a DDPO:
“Because for the first time I felt I could talk about my impairment or health issue without that being seen as a negative or something I needed to disguise or dampen down or not discuss”
“The project lead has been an immense source of support, helping me to plan induction and training for our trainee and triage worker.”
Funded by
We are proud to be funded by the London Legal Support Trust as part of the Propel Workforce Development Programme.

Workforce Development Programme – London Legal Support Trust – LLST


