Touchpoint Benefits Advice Service

Supporting disabled people in Barnet to access the benefits they are entitled to.

At Touchpoint, we provide FREE advice and support to help you apply for the benefits you are entitled to.

To access our service please complete the Benefits Advice online referral form via the link below, and we will be in touch to discuss next steps as soon as possible.  

Please note demand for the service is currently very high, and we have a longer waiting time than usual. If you complete a referral we will be in contact with you as soon as a space becomes available. In the mean time we appreciate your patience.


Who is this service for? 

Touchpoint Benefits Advice Service could be the right service for you if:

  • You feel yourself to be disabled because of a physical or sensory impairment, mental health issues, deafness, learning disabilities, neurodivergence and/or long-term conditions, and
  • You live, study or work in the borough of Barnet, and
  • You are finding it hard to access or understand the benefits you are entitled to.

If you’re not sure what type of support you need, please feel free to get in touch and we’ll be very happy to discuss this with you.

How do we help?

The many different types of benefits, criteria, points systems and payment rates can be overwhelming and difficult to understand.

We offer practical advice and support to disabled people around all aspects of benefits. The aim of our service is to:

  • Provide you with information about the benefits system and application process.
  • Help you to understand which benefits you may be able to claim.
  • Work with you to apply for benefits you are entitled to.
  • Complete benefit application forms with you.
  • Applying for Mandatory Reconsiderations.

Which benefits do we help with?

We can help with the following benefits:

  • Attendance Allowance (AA)
  • Benefit calculations and Eligibility Checks
  • Blue Badge
  • Carers allowance
  • Carers credit
  • Child Benefits
  • Council Tax exemption (for Severely Mentally Impaired SMI or disabled persons exemptions)
  • Council Tax reduction
  • Dial-a-Ride
  • Disabled persons rail card
  • Employment and Support Allowance (ESA)
  • Freedom Pass
  • Free prescriptions
  • Job seekers allowance
  • Mandatory Reconsiderations
  • Pension credit
  • Personal Independence Payment (PIP)
  • Taxicard
  • Universal Credit (UC)

If you need help with another benefit, or if you are not sure which benefit you need, please contact us. We may still be able to help you or find someone who can.

What we don’t provide 

Please note, we do not currently provide support for appeals.

We are not a medical, clinical or emergency service. Please see our crisis and urgent support advice page here.

What to expect from our service

Waiting times

We are a small charity with limited resources so our waiting times fluctuate according to demand. Please feel free to contact us if you would like an update on where you are on our waiting list.

Initial assessment booking

You will be contacted by a member of the team to book in your initial assessment and understand any reasonable adjustments you need. We will send you relevant consent forms, which you must return to us prior to your initial assessment appointment.

If you have any concerns or questions about using our services you can use the assessment booking time to discuss these.

Initial assessment appointment

This is where our Benefits Adviser will get to know you a bit better and understand what your benefits needs are.  Together we will agree what support or advice you may need for your benefits. 

This is a friendly chat with you on the phone (or alternative) which could take up to one hour. Please bring any relevant current benefits information with you to this appointment. We will also carry out a standard risk assessment, which we is necessary for all people using our services.

Important: Please note, if we have not received your completed consent forms this initial assessment appointment will be unable to go ahead. This could affect your benefit applications if there are deadlines.

Dedicated Benefits Adviser

Once we have completed the initial assessment appointment  we will arrange with you a further appointment to carry out the necessary advice and support on a one-to one basis. 

How can you access the service?

In order to access our service, please complete our Benefits Advice online referral form using the button below. If you have any difficulties in completing the form, please feel free to give us a call on 020 3475 1305 or email us at

Touchpoint during Covid-19 pandemic

What has changed?

We’re currently only providing face-to-face appointments in specific cases. However, we’ve found that we can still effectively provide our service via phone, video-call, WhatsApp, text messaging and email for the time being.

Benefits Advice online referral form

Do you need support to access other services?

If you are having difficulties in accessing other services or resources in Barnet, you may want to refer yourself for further support from our Touchpoint team. You can find out more about the full Touchpoint Service here.

Find Out More

If you are unsure if we can help, or have any questions about our Touchpoint Benefits Advice Service, please don’t hesitate to contact us today.


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