Our staff are passionate about doing as much as we can, with the funding and human resources available to us, to make reasonable adjustments to help you access our services and activities.

We provide a number of ways in which you can get in touch with us, and will do our best to work with you to understand what adjustments you require and implement them wherever possible.

We draw from our personal experiences, research, and ongoing learning about how to adapt to make our services, information and activities as accessible as possible. We know that there is always more that can be done, and we encourage our friends and members to let us know of their ideas and suggestions to help us keep improving.

What do we mean by reasonable adjustments?

Whilst we cannot anticipate the specific needs of everyone who wants to use our services, here are some examples of reasonable adjustments that we have previously made. They include, but are not limited to:

  • Providing an interpreter, including British Sign Language, free of charge for our meetings with you or at events/meetings we host.
  • Setting up live captions during online calls.
  • Communicating via your preferred specific channels, e.g. WhatsApp, email, text, letter or phone.
  • Arranging to meet in person if possible.
  • Flexibility in meeting days, locations and times where possible.
  • We can extend or spilt the length of support sessions or meetings.
  • Take breaks during sessions or meetings.
  • Slow down, lower or raise voice, or simplify our language when speaking.
  • Follow up our conversations with notes or provide information ahead of meetings to help you prepare.
  • Making minor adjustments to lighting, heating or seating/room layout at events or meetings.
  • Setting up hybrid meetings with third parties and/or member meetings, so that you can join online if you are not able to attend in person.
  • Selecting wheelchair accessible venues with disabled loos for any events we host.
  • Providing comprehensive accessiblity information in advance for any events we host.

As a charitable organisation, unfortunately, we do not have access to unlimited funds or staff, and we are not always able to help everyone. For example, we could not pay legal fees  or for personal assistants and we wouldn’t usually be able to provide taxis to our events.

But please always ask if you are not sure, and we will try to find a way to make things work if we possibly can.

Visiting our office

We have included some detailed information with photos on our contact us page. Please note that many of our staff continue to shield and work from home, therefore you must make an appointment before attending the office.

Link to https://www.inclusionbarnet.org.uk/contact-us/#tab_visit-us

Our website

You may have noticed the accessiblity tool on the right hand side of the screen our website pages. It is a blue square with the symbol of a person on it.

Click on the symbol to adjust the way clickable links are shown, change fonts, colours, contrasts and size of screen text. Our website is also compatible with universal screen readers.

We also always use ALT text on our website images and have taken advice from various peer sources to ensure we only include relevant and useful information.

PDF files

We know that some screen readers do not recognise pdf files so we only publish then on our website and social media if accompanied by an alternative word documents version.


As of May 2022, we have returned to hosting some face-to-face events. However, we are aware than many of our friends, members and staff continue to shield and we don’t want to leave anyone behind. Therefore, we are currently working on setting up technology to allow people to join live events via zoom. Our first attempt at this was a mixed success as we quickly discovered more sophisticated equipment is required, namely adequate speakers, microphones, camera and larger screen. We aim to make it as seamless as possible and easy to participate from home. Watch this space!

Providing adequate information about events

We know that a whole range of information can be required to help you make an informed decision about whether a venue is accessible to you or not. We typically include details on our booking forms about wheelchair access and disabled toilets, and where possible will also include details about parking, lighting, acoustics, ambience, explicit directions and distances, and what to expect at the event. We don’t think you should have to phone ahead to check these details if it can be provided up front, but please do get in touch with us if we have missed anything or find that you do need more details.

British Sign Language (BSL) interpreters

Due to the cost of hiring qualified BSL interpreters we do require prior notice so that we can book this facility on a demand basis.

When making our funding applications we always include costs for this resource and usually our estimate is about right. However, we cannot guarantee funding for unlimited use BSL interpreters for all our day-to-day interactions with you.


All videos we produce, or share have subtitles. For our text videos an audio version of the text is standard. We do not permit the use of flashing or strobe effects in any of our videos.

Social media

We include ALT text on all images used across our social media channels. We also avoid overs use of emojis as we know these can be very frustrating for people using screen readers.